2019 NLADA Annual Conference-Innovative Justice

Is your legal aid office efficient? Have you taken the time to analyze your office’s daily practices and procedures? If you do, you may discover that you are not optimizing your limited resources, thus contributing to staff frustrations and burnout. More importantly, inefficient systems significantly reduce opportunities for helping additional clients. In this session, you will learn the basics of Business Process Analysis (BPA). We will provide simple, yet powerful tools to analyze the way your office functions and suggest methods to improve efficiencies. We will use real-world examples to illustrate how BPA can transform a legal aid office to create a healthier, happier, and more productive workplace.