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Schedule subject to change.
Friday, November 8 • 8:30am - 10:00am
The Efficient Legal Aid Office: An Introduction to Business Process Analysis

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Is your legal aid office efficient? Have you taken the time to analyze your office’s daily practices and procedures? If you do, you may discover that you are not optimizing your limited resources, thus contributing to staff frustrations and burnout. More importantly, inefficient systems significantly reduce opportunities for helping additional clients. In this session, you will learn the basics of Business Process Analysis (BPA). We will provide simple, yet powerful tools to analyze the way your office functions and suggest methods to improve efficiencies. We will use real-world examples to illustrate how BPA can transform a legal aid office to create a healthier, happier, and more productive workplace.


Michelle Erickson

Pro Bono Director, Lakeshore Legal Aid
Michelle Erickson is the director of pro bono at Lakeshore Legal Aid. Before joining Lakeshore, Michelle worked in management and operations-focused roles in the private sector, where she learned, first-hand, the benefits of efficient business practices. Michelle is graduate of Wayne... Read More →

Jonathon Tabor

Pro Lead - Pro Bono Innovation Grant, Lakeshore Legal Aid
Jonathan Tabor is the project lead for Lakeshore Legal Aid’s Pro Bono Innovation Fund grant. Jonathan has spent the last 16 years as a legal aid lawyer in Chicago and Detroit. Before that, Jonathan briefly worked in private practice and for the federal judiciary. Jonathan is a graduate... Read More →

Friday November 8, 2019 8:30am - 10:00am EST
LaSalle B 5th Floor