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Friday, November 8 • 10:30am - 12:00pm
The Impact of Implicit Bias on Client Experience and Outcomes

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This session will introduce the concepts of “social cognition” and “implicit bias” to provide the foundation for a discussion and exploration of the implications of implicit bias from the perspective of the client and the advocate, while also examining ways in which implicit bias affects systems and perpetuates inequitable client experiences and outcomes. It also introduces de-biasing tools and techniques designed to interrupt unconscious bias in decision making in an effort to achieve equitable outcomes.


Kimberly Jones Merchant

Director of the Racial Justice Institute, Shriver Center on Poverty Law
Kimberly Jones Merchant is the director of the Racial Justice Institute (RJI) and Network at the Shriver Center on Poverty Law, where she leads and provides strategic oversight for the annual institute as well as its expanding alumni advocacy network. RJI is a national leadership... Read More →

Friday November 8, 2019 10:30am - 12:00pm EST
Mackinac Ballroom West 5th Floor